Tag: website

This may be a Rhetorical Question: Quora?

Quora is the latest question and answer platform that has been gaining a lot of attention in the blogosphere. What are ways that nonprofits are using the site, and should you consider ways that your org can use it?

Is your navigation representative of your entire site?

Does your navigation reflect your sitemap?

The question I pose today may seem really obvious, but I’ve noticed lately that many organizations try to make their web sites look simpler than they actually may be. I posted a long while ago about navigation best practices http://www.connectioncafe.com/posts/2009/february/navigation-pass-the-test.html. Today, I want to hone in on one of my navigation test questions: “Is your main navigation representative of your entire site?”

Starting with a content inventory is always a good way to test this out. Content inventories, though perhaps not so fun to make, will make maintaining, optimizing and eventually redesigning your web site so much easier. I cannot stress enough the benefits of keeping an up-to-date inventory of every page on your web site.

Now that you’re going to run out and make one, keep it consistent with your web site’s navigation and/or sitemap so you can easily see where everything fits. As you evaluate your content and add new content, there should be a logical “home” for each item. If there isn’t a natural fit, flag the item in your inventory and consider changing your navigation once you observe several flags. A few questions to consider when testing whether your navigation reflects your sitemap…

-Are there important pages on my site that are only accessible from the homepage or from the footer?
-Are there sub-sections in my site that don’t exactly fit in the area where they’re found?
-Is there important content that users never seem to be able to find?
-Do I rely on the Search function or a Sitemap page to get users to certain contet?

Keep in mind that your navigation should scale with your web site so that you’ll easily be able to change it as you begin answering “yes” to many of the above questions. Unfortunately, your web site will never be “done”, so continuous evaluation and iteration is key to staying successful online. Have you noticed any of these symptoms on your own site or on other web sites? Feel free to share ideas in the comments.

Redesigning SafeKids.org

Yesterday, Safe Kids Worldwide [http://www.safekids.org] launched a brand new web site. During the redesign process, Safe Kids worked with Convio to conduct significant user research to ensure the new site would meet the needs of their various audiences. The new site looks great and is much easier to use than the previous version – nice job Safe Kids!

On the heels of a previous post I wrote about “The 10 commandments of effective homepage design”, I thought I’d compare the old Safe Kids homepage to the new one along the lines of those commandments…

[screenshot of old homepage]

I. Thou shalt clearly state who you are and what do you.
The old homepage did convey who Safe Kids is with a nice tagline and a photo of the child in a carseat. The new site, however, provides an even stronger message about who Safe Kids is with a more descriptive tagline and larger photographs of happy children.

II. Thou shalt be able to point to where your top 3-5 online goals are represented on the homepage.
Some of Safe Kids’s online goals include capturing email addresses and increasing donations. Unlike the previous site, the email sign-up is now available on every page in the new site. The homepage also includes a “Donate Now” promotion below the left navigation.

III. Thou shalt offer clear, concise navigation.
Safe Kids previous navigation was confusing and not tuned towards Parents, who are their primary audience. The new navigation not only offers clear and concise options in the left nav, it also offers audience-specific options in the top tabs in case a user identifies specifically with one group.

IV. Thou shalt provide scannable, up-to-date content that entices visitors to click for more.
Safe Kids new homepage offers dynamically updated content under “What’s New” and also under “Product Recalls”, which are very popular among visitors of their website. The previous site offered up-to-date content, but it was not easily scannable and trailed down the length of the page.

V. Thou shalt dedicate space to each of your audience groups.
The previous website did not offer any cues or entry points for each audience group, but the new site provides tabs for each one, which allows Safe Kids to consolidate relevant information in an audience-specific way.

VI. Thou shalt convey a visual hierarchy so visitors know where to look and what to do first.
The old web site included several promotional items on the right side that tended to compete for attention. The new site has a clear visual hierarchy that points first to the rotating feature area and also the options below “How You Can Help” with the icons used in that section.

VII. Thou shalt include 3-4 ways for visitors to engage.
The “How You Can Help” section on the new homepage offers, at a glance, a listing of ways users can get involved today. The old website did offer ways to get involved, but they were scattered about and difficult to locate.

VIII. Thou shalt avoid the Flash intro or any other gratuitous animation.
The new web site does include a rotating feature graphic, but it is not intrusive and does provide the most important content on the page.

IX. Thou shalt make sure most relevant content is above the fold.
The old homepage scrolled for pages and pages. The new homepage does offer all navigation and the feature area above the fold, along with headlines for the rest of the content so that users know there is more to see.

X. Thou shalt balance meaningful content with relevant supporting graphics
The old homepage was text-heavy, with very few graphics. The new site offers more imagery, which is all supported by relevant content and/or calls to action.

All-in-all, the new website abides by the “10 Commandments” and is a great showcase of how user research can really pay off when redesigning your site. Way to go Safe Kids!