Your Donors LOVE You! Are You Listening to Them? | npENGAGE

Your Donors LOVE You! Are You Listening to Them?

By on Feb 14, 2013


Donors often have interesting ways to tell organizations how much they love them. They may not doodle your organization’s name on their notebook or send flowers and chocolates- but as Blackbaud Senior Vice President and Chief Scientist Chuck Longfield points out, there are other things they do or say that point to the L-O-V-E factor.

Says Longfield, “A donor just phoned to tell you her change of address and commented on how much she loves the work of your organization. The data input clerk thanks her and puts in the change. Wait a minute! Something really rather wonderful just happened there.”

“What… a routine change of address?”

“No. Wrong. This donor just put her hand up and said, “I love you.” Think about it. She took the trouble to call to let you know her address has changed. She cares enough to tell you personally. She would never do that, unless she loved you. So the last thing she wants is for you to lose track of her.”

Chuck hit the nail on the head. Her action is a clear signal that needs the proper attention. Oftentimes, these “events” are treated as standard and routine database and administration changes. The moral of the story is that the data is there, it just often is not being used correctly to tell us something more important under the surface. To learn more about harnessing the LOVE from donors, check out Do You Have a Donor Love Meter? to see Chuck in action (via video) and get some great ideas that you can put into practice.

“She is self-identifying,” Chuck explains. “It’s something many donors will never do, though a surprising number will. However, very few nonprofits take steps to record this kind of data. Donors are telling us things, yet we ignore the information.” To learn more about identifying passionate donors, take a peek at Chuck’s article about Six Qualities of Passionate Donors.

Want to learn more about using data “gold” to identify these trends? Read Data is gold. But only if you can get to its real value to get more valuable insight and quotes from Chuck, as well as some helpful hints about how to use the data!


Tiffany Crumpton is the Director of Solution Management and Business Strategy at Blackbaud. In her previous role, she led the CRM marketing team for Blackbaud’s Enterprise solutions. She also managed Blackbaud’s Enterprise Solutions Engineer group and worked as a senior consultant and software instructor product lead, traveling across the globe working with customers to identify their business processes and needs to successfully implement Blackbaud products. Tiffany loves talking about all things CRM and how nonprofit organizations utilize these principles to analyze, identify, engage, and ultimately delight their constituents. Tiffany recently spent several years on the fundraising board of a local nonprofit and now serves as the chairperson of a community project group that exists to combat hunger and homelessness in the local community. In her free time, she enjoys gardening and watching college football. Connect with Tiffany on Twitter at @tiffanycrumpton.

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