4 Ways to Boost Retention Using Post-event Communications | npENGAGE

4 Ways to Boost Retention Using Post-event Communications

By on Jun 27, 2013


Game over? Tagging runner out in baseball

With apologies to Yogi Berra for the mangled quote, in the world of peer-to-peer fundraising, an event ain’t over, even when it’s over. Ideally, work on this year’s event transitions seamlessly into the effort to establish NEXT year’s event success.

Are you ramping up for late summer or fall events? Be thinking about communicating to ensure retention while you’re planning how you’ll give event participants the best ever experience. Check your communication plan to be sure it contains messages aimed at maintaining your relationship with peer-to-peer fundraisers and volunteers AFTER the event’s over. Don’t have a communication plan? Then add these messages to your calendar!

I Don’t Have TIME to Do This Work!

True. It’s a busy time.

But consider this: Returning participants raise more money. In fact, they may outperform new participants by over 6x according to Blackbaud’s 2012 Peer-to-Peer Fundraising Benchmark Study. Success in retaining good participants will make your job easier next year; this effort now will help ensure continued growth of your event fundraising program year-over-year.

chart showing financial benefit of returning fundraisers

Retention of this year’s peer-to-peer fundraisers begins the day of the event. Use  these key communication pieces to help solidify the relationship you made with supporters during this event season, and get a head start on recruitment of valuable returning event participants for next year:

1. Craft your big THANK YOU message in advance to be sent the day of the event.

  • Celebrate the heartwarming moments of the event, its fundraising success and thank participants and volunteers profusely
  • Queue up an email in advance. It doesn’t have to include specific fundraising totals – see the example below from Alzheimer’s Association
  • Post similar “thank you” and “great job” messages to Facebook and Twitter. Add pictures from the event.
Thank you email from The Longest Day

Tip: Schedule your first “thank you” email in advance, to go out the day of the event.

2. Announce fundraising totals and final fundraising push in another communication

3. Plan a “stay engaged” series of emails. During the off-season, before the ramp up to next year’s event, keep in touch with your supporters. Use a less-frequent, newsletter-style of communication.

  • Focus on mission and impact-related content.
  • Offer news of next year’s event and other events that may be of interest to supporters of your mission. See the email below sent to participants of Hustle Up the Hancock, a stairclimb put on by the Respiratory Health Association (RHA). The Hustle is a February event; this email invites participants to try a RHA bike ride this summer.
  • Mention event survey results and how you plan to adapt the event to accommodate feedback.
  • Continue this message stream until you begin sending recruitment messages for next year.

Hustle Up the Hancock_Followup_email

4. Post Event Survey. While this item is #4 on the list, it is not the last priority, nor the last thing to do before starting next year’s recruitment campaign. Rather, I’d recommend fitting it in where you feel it works best. Add it to your “thank you email”. Send it the day after, however it fits for you. Do send the survey while the memory of the day is still fresh.

Spending some time now crafting event day and follow-up communications will help cement the relationship you are spending so much time building with participants this year. Focus on celebrating success, demonstrating impact, and keeping the connection going. You will build loyalty and ultimately help ensure long-term growth and success of your event program.

Related Articles


Kathryn Hall began developing web-based applications in 1996, and in this capacity has worked with leading nonprofits as well as Fortune 500 ecommerce and telecommunications companies. As a web producer, consultant and customer success manager at Blackbaud, she has worked with hundreds of nonprofits, from international charities to local organizations, helping them optimize their use of software, analyze performance, and deploy best practice strategies. When not working, Kathryn enjoys climbing tall buildings, bicycling the Midwest, and traveling the world, with a special emphasis on South Africa. You can reach her on Twitter @KathrynHall.

Leave a Reply

Your email address will not be published. Required fields are marked *