This Thursday Jennifer Ashbaugh from Big Brothers Big Sisters will help answer this very important question “are you asking the right questions in your post event survey?”
In Thursday’s web seminar we’ll be discussing post event survey’s and how to ask questions that will help you develop strategies to increase revenue. Jennifer’s going to share her 6 Survey Best Practices on Thursday. Sign up today! Here’s a sneak peek at Thursday’s session.
What did Big Brothers Big Sisters Do?
In 2011, we wanted to evaluate our BFKS website to see what was working and what might need to be updated.
We enlisted 11 agencies, representing a diverse geographic region, to assist us in learning more about our event. In July we sent out a survey to over 6,000 donors, participants, and team captains and got about 1,000 responses. We went through a similar process in 2012, although with a slightly different group of agencies.
Here’s what we found:
Only Ask Questions About Things You Can Change!
Asking for advice is a great way to engage your participants, but only if it feels like that advice is being listened to.
So don’t waste your time or your participant’s time by asking questions that you can’t change.
For example, our event takes place at a bowling center and for a significant number of our agencies, there’s only one bowling center in town. So asking a question like, “did you like the venue” isn’t a great idea, because there’s usually not a different place to go to.
However, we were considering adding social media elements to our website, so we asked several questions about if they used social media to fundraise, if they wanted to, if they used social media in general, to help our organization understand if this would have a benefit for our users.