The 4 Must-Haves of a Successful Web site Redesign | npENGAGE

The 4 Must-Haves of a Successful Web site Redesign

By on May 21, 2009


Our art director, Don Roach and I recently authored an article on successful web site redesigns for our monthly “Connections” newsletter. I wanted to share my thoughts here too so I apologize if this is a repeat for some of you.

Redesigning your web site can be a daunting task. But if you think it through and approach it methodically, you can make your site both beautiful and effective. You’ve probably got a deadline, you may have a budget, and of course you have stakeholders who are helping to drive the vision and will sign off on the finished product. What now?

To begin, it is critical to define exactly what you want to accomplish with this redesign.  Are you trying to raise more money online? Recruit more volunteers? Is it simply time to refresh the look-and-feel of a tired and dated web presence? Keeping your objectives in mind, let’s look at the four must-haves for a successful redesign.

1. Understanding Your Audience – By taking the time to learn about and understand your site visitors, you can be sure your web presence meets their needs so they’ll be encouraged to visit and keep returning to your site. Many organizations make the mistake of organizing their web site in a way that makes perfect sense to their staff or internal stakeholders, but is not ideal for the users of the site. You can avoid this mistake by identifying 4-5 priority audience groups for your online presence and ensuring that you provide information and pathways through your content that are specific for each group. Examples of these audience groups include donors, advocates and volunteers.

2. Strong Structure – Your content architecture should both reflect each of your priority audiences and allow you to communicate what’s most important to your organization. A strong information architecture is scalable to grow with your organization, so that you can add information to your web site over time. Ideally, you should have no more than 5-6 main navigation options available on your site, since more choices tend to overwhelm visitors. Also, the underlying structure of your content should be organized to allow you to present dynamic, audience-focused information to your visitors.

3. Compelling Design – You probably envision a beautiful, unique design for your web site, and you should definitely have one. However, a design must accomplish much more than just wowing the visitor with fancy fonts and slick photography. At the most basic level, the function of the design is to deliver your message to visitors in a fashion that is simple, clear and easy to understand. When in doubt, always refer to the objectives set at the beginning of the project and ask, “Does this design element support our goals?” In addition, the design should visually fit in neatly with all other vehicles that carry your organization’s brand forward, which include email templates, business cards, micro site branding, etc. Also, consider whether your new design can be easily maintained by your staff. An intricate, graphics-heavy design can make it impossible for your organization to quickly and easily update your site with fresh content without a full-time visual designer on staff.

4. Flexibility and Control of Content – Finally, you should be prepared to iterate on your site over time. Your web site will never truly be “finished,” since you’ll always be adding and updating content to evolve your web presence with your organization and your users. The platform in which you build your site should allow you and your staff to easily add, edit and archive content so you can maintain your site and keep it fresh. A content management system (CMS) will provide the content flexibility and control you’ll need while allowing you to define relationships between your content items so you can present relevant, dynamic content to your site visitors. By using a CMS, you can take your understanding of your audience, strong structure and compelling design a step further, resulting in a truly successful new online presence.

Do you have other ideas about what it takes to have a successful redesign? Feel free to share in the comments.


Lacey Kruger, principal information architect for Blackbaud, designs online properties for nonprofits that delight and inspire. Whether a full scale website, a campaign site or a peer to peer fundraising site, Lacey guides clients through a research-based and user-centered approach to design. In her 15+ years at Blackbaud, she has developed a deep understanding of nonprofit web presences. That knowledge, along with her years of experience in information design, have established her as an industry expert.

Lacey has written a Blackbaud eBook, “A Guide to the Nonprofit Web Design Process” and her article, “Designing Nonprofit Experiences: Building a UX Toolkit” was published in User Experience magazine. She has presented at industry conferences including bbcon, IA Summit and BIG Design.

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