Susan Ross is Senior Instructional Designer at Blackbaud University. Susan’s commitment to the nonprofit cause began at the Bill of Rights Institute, where she managed this organization’s educational programs and its transition to Blackbaud’s Raiser’s Edge before joining Blackbaud as an instructor. With nine years of experience in the nonprofit and technology sectors, Susan’s passion is to help nonprofit professionals improve their fundraising and operational activities by using technology wisely. As a Blackbaud training instructor, she delivered thousands of training hours to fundraising professionals at a variety of organizations. Her experience as an instructor made for an ideal transition to the Instructional Design team where she currently creates interactive training materials designed to encourage and motivate fundraising professionals to do great things. Susan’s classes are designed in a workshop style and focus on industry best practices, such as Nonprofit Workshop: Sustainer Giving.