Gretchen Croteau – Assistant Director, Advancement Services, Bucknell University  

Gretchen Croteau has worked in Advancement Services at Bucknell University for the past 11 years, currently serving as Assistant Director and co-lead of the Blackbaud Educational Team. She’s responsible for the completion and editing of documentation, the auditing of business processes with regards to Blackbaud CRM, and training all staff. Gretchen also works as a liaison between the report writer/analysts and end-users to gather information needed for project work and ensures the completion and training of newly developed features is communicated to the division. 

In addition to her work at Bucknell, Gretchen co-owns an online bakery and spends as much time with her spouse and two kids as she can. 

Mike Reardon – Senior Principal, Business Consulting Services at Blackbaud 

Mike leads the change management practice of the Business Consulting Services team which is comprised of our organizational readiness/change management practice, strategy consultants, and action planning interactions. The BCS team is charged with helping clients further their organizational capabilities and taking full advantage of their technology solutions. He brings over 20 years of experience in different areas of organizational communication and change management including corporate culture, new technologies, social media, interviewing, and public speaking. Before leading the BCS team Mike ran the change management practice for Enterprise clients. 

Prior to joining the Blackbaud team, Mike worked as an Assistant Professor in the Department of Communication at the College of Charleston where he was honored with Faculty of the Year awards in 2009-2010 as well as in 2010-2011. In addition to his teaching duties, he conducted and published research the effect of virtual teams on organizations, how corporate blogs and other new technologies affect corporate culture, and how social media could be used to create a “personality” for an organization. He still actively writes and speaks at national conferences on similar topic areas, focusing on change management. 

Mike has focused much of his volunteer work on literacy and communication, doing work at an adult reading academy and participating as a “reading buddy” for a group of underprivileged 6-7 year olds. He also created a program to teach public speaking skills to second graders when he was in graduate school in Indiana. Currently, Mike volunteers with a homeless shelter in Charleston, SC, and does varied work with his church as well as with his children’s school and sports teams. 

Mike has a Ph.D. in Organizational Communication from Purdue University, an M.A. in Communication Theory and Methodology from Cleveland State University, and a B.A. in Communication and Business from John Carroll University in Cleveland, OH.