Surprise, it’s December! Are your end-of-year fundraising emails ready to go out? Regardless of how prepared you are with your messaging, it’s important to take a moment to consider your readers’ context. Dennis McCarthy cited a stat in his recent post that 36% of email is now read on a mobile device. I’d be willing to bet that percentage increases a bit during the holidays with so many people on-the-go. The good news is that it’s not that difficult to make sure your email will look good on my mobile device. The key is to make sure your email layout is simple. Here are a few tips…

Limit your use of images

In my email program on my phone, I have to scroll all the way to the bottom of the email to load the images:

Screenshot of button to load images at the bottom of email message

To be quite honest, I didn’t even know I could load images in emails until I sat down to start writing this blog post. Therefore, the likelihood of your constituents taking the time to do this with your email message is extremely low. My suggestion is to keep images to a minimum in your year-end emails. And definitely don’t rely on images to display your key messaging and calls-to-action.

Don’t include a right column

Many of our client’s go-to email templates include a right column to allow for cross-promotion of other content and calls to action. If this is you, I encourage you to lose the right column. Your messaging should be succinct and direct so anything you present alongside it is likely to detract. Plus, it’s much more difficult to make a two-column email render nicely within a mobile device.

Here’s an example of a two-column email I received that is really difficult to read on my phone. Not to mention, I had to load the images before I could see half of the message:

Two-column email displayed on mobile device

Make sure buttons and calls-to-action are tappable

The Apple-suggested standard for mobile-friendly buttons is 44px square. I suggest avoiding text links and instead using larger buttons for any calls-to-action you include in your message. Per my suggestion above though, be sure your buttons don’t rely on images for display – use CSS instead.

Test, Test, Test

Be sure to look at your test emails on your mobile device (and your co-worker’s device). Make sure you don’t have to do the pinch and resize to be able to read the text and that the messaging comes across clear on various platforms.

Here’s an example of a simple text-based email I received from my local Gap store. While it could definitely benefit from some design and tappable buttons, I like that it’s simple, readable and to-the-point:

Text-based email in mobile device

It’s worth noting that you can also design a separate, mobile-friendly version of your email or, better yet, develop a responsive email template that will resize your message according to device. If you’re in a rush though, (and who isn’t this time of year?!) this may be a daunting suggestion. Keeping your original message simple per the tips above will go a long way in reaching your mobile constituents.

ABOUT THE AUTHOR

Lacey Kruger, principal information architect for Blackbaud, works with nonprofit clients to design online properties that work. Whether a full-scale website, a campaign site or a mobile app, Lacey guides clients through a research-based and user-centered approach to design. In her 10+ years at Blackbaud, she has developed a deep understanding of nonprofit web presences. That knowledge, along with her years of experience in information design, have established her as an industry expert.

Lacey has written a Blackbaud eBook, “A Guide to the Nonprofit Web Design Process” and her article, “Designing Nonprofit Experiences: Building a UX Toolkit” was published in User Experience magazine. She has presented at industry conferences including bbcon, IA Summit and BIG Design. When she’s not working, Lacey loves to cook and also enjoys yoga, watching movies and catching alligators (really!).

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